Returns & Refunds Policy

Returns & Refunds Policy – Luxone.Shop

At Luxone.Shop, your satisfaction is our priority. We strive to ensure you love your new lashes! However, if you need to return an item, please review our policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Condition: Must be unused, in its original condition, and in the original packaging.

  • Timeframe: Return requests must be initiated within 15 days of the delivery date.

2. How to Initiate a Return

Starting a return is easy. Simply follow these steps:

  1. Email our support team at thurellaureny@hotmail.com.

  2. Include your Order Number and the details of the item(s) you wish to return.

  3. Wait for our team to provide you with the return shipping address and further instructions.

3. Inspection & Approval

Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria.

  • We will notify you via email regarding the approval or rejection of your return.

  • If approved, your refund will be processed promptly.

4. Refunds

Approved refunds will be credited back to your original method of payment within 5 business days.

Please note: Depending on your bank or card issuer, it may take additional time for the funds to reflect in your account.

5. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Final Sale items (marked as non-returnable).

  • Perishable goods.

  • Personalized or custom-made items.

6. Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer.

  • Our Responsibility: If the return is due to our error (e.g., incorrect item shipped) or a defective product, we will cover all return shipping costs.

7. Policy Updates

We reserve the right to update, modify, or replace this Return Policy at any time without prior notice. Please review this page periodically for changes. Continued use of our site after changes are posted constitutes acceptance of those changes.

Questions?

If you have any questions about our Returns Policy, please don't hesitate to contact us at thurellaureny@hotmail.com.

Thank you for shopping with Luxone.Shop!